How can we help?
Questions about a level, an account, a leaderboard result or a press request. Send the form and it opens WhatsApp with your message ready to send.
Tell us what happened.
Submitting opens WhatsApp with your details filled in. We never ask for your password.
Delete from the account page. Restore within 30 days.
Sign in, open your account, and choose Delete account. Public leaderboard entries disappear immediately. Your data is retained for up to 30 days in case you change your mind.
To restore during that window, contact us from the email address on the account:
- Emailcontact@medhantara.com
- WhatsApp+91 88858 60111
- Window30 days
After 30 days the account, progress backup, sessions and personal details are permanently removed. Local progress on your device is separate and can be cleared by deleting the app.
- WhatsAppUsually same day
- Email1–2 business days
- Press1–2 business days
- Restore request1 business day
Times are in India Standard Time (UTC+5:30). We may ask for information needed to verify account ownership.
Many answers are in the how-to-play guide and the FAQ below. For a leaderboard issue, include the level number, approximate run time and the display name on the account.
Support FAQ
If your question is not here, the form above reaches a person.
I forgot my password. Can you reset it?
Email contact@medhantara.com from the address on the account. Password resets are handled manually during the pre-release period while email delivery is being connected. If you signed up with Google or Apple, use that button on the sign-in page instead.
My progress did not sync to a new phone.
Local progress is saved per device until you explicitly sync it. Check that you are signed in with the same account on both devices and that the latest save was uploaded before leaving the old device. Include both device models and your display name when you contact us.
A ranked run is missing from the board.
Runs are validated against a server-issued timer window. A run can be rejected if it expired, if the timer exceeded the server window, or if the move count did not match the board. Normal campaign progress is unaffected. Send the level number, time and approximate date so we can inspect it.
Can I change my country after signing up?
Yes. Open your account page and update the country. New runs use the new country; previous runs keep the country that was recorded when they were completed.
Does the game need an internet connection?
No. The campaign, daily challenge and local save work offline. An internet connection is only needed for account sign-in, progress sync and ranked leaderboards.
How do I report a security or privacy issue?
Email contact@medhantara.com with “Security” in the subject. Please do not test against other players’ accounts or run automated attacks. We will acknowledge receipt and keep you updated.
Is the game suitable for children?
Mintline is a general-audience puzzle with no chat, ads in the current build, or user-generated content. Online accounts are intended for users aged 13 and over. A parent or guardian can contact us to request deletion of a child’s account.
Call or message +91 88858 60111. We are a small team, so WhatsApp is usually the fastest route.